We mail your travel kit about 30 days before departure, and tracking details are available in your Traveler Portal so you can see where your package is at any time. Delivery time depends on your address and the courier, so do not worry if it takes a little longer than expected. Your travel documents do not depend on the package: your itinerary, hotel details and flight information are all in the Christian Expedition mobile app and the portal. If your departure is close and your kit has not arrived, contact us at (877) 234-3002 or hello@christianexpedition.com and we will look into it.